Shipping Policy

Last Updated: October 6, 2026

DoremontCase delivers phone cases to customers in the United States. Before payment, checkout shows the shipping methods available for your address, their charges, and relevant estimated delivery information.

Our orders are prepared through U.S. fulfillment operations. The carrier used for a shipment may be a national or regional provider, depending on the destination and shipping service selected.

Shipping Options & Costs

We offer these services for eligible U.S. orders:

Free Standard Shipping — $0.00 USD on all orders
Insured Shipping + Priority Processing — $4.95 USD
Priority Express Shipping — $9.95 USD

The two paid services include shipping protection coverage and receive priority in the applicable order-processing workflow. Your selected service is recorded with your order, so you can refer to it when checking delivery information.

Order Processing

Order Cut-off Time: 12:00 PM Eastern Time
Processing Time: 0–2 business days

We prepare orders Monday through Friday, excluding applicable public holidays. An order received after the cut-off may begin processing on the next business day.

Processing covers the time needed to prepare your purchase before it is handed to a carrier. It is distinct from transit time, which covers the journey after dispatch.

Delivery Timeframes

Free Standard Shipping

Processing Time: 0–2 business days
Transit Time: 7–9 business days
Estimated Total Delivery Time: 7–11 business days

Insured Shipping + Priority Processing

Processing Time: 0–2 business days
Transit Time: 6–8 business days
Estimated Total Delivery Time: 6–10 business days

Priority Express Shipping

Processing Time: 0–2 business days
Transit Time: 5–7 business days
Estimated Total Delivery Time: 5–9 business days

These totals include both processing and transit. They are estimates, not guaranteed arrival dates. Carrier disruptions, severe weather, public holidays, peak shipping periods, address errors, and other events outside our reasonable control can affect delivery.

If we cannot ship within the stated processing period, we will notify you and provide the delay-consent or cancellation options required by applicable law. Where required consent is not obtained, we will cancel the unshipped order and issue a prompt refund.

Order Tracking

When tracking becomes available, we provide it in your shipping confirmation or order information. You can follow the shipment using that link or visit Track Your Order .

Carrier systems may need 24–48 hours after shipment to register a parcel or display a new scan. If the status remains unclear, contact our team with your order number so we can help.

Shipping Restrictions

Shipping is currently limited to the United States. We do not deliver to PO Boxes, APO/FPO/DPO addresses, or other unsupported delivery locations.

Please check that your delivery address is complete and accurate before paying. Available services depend on whether the address can be served at checkout.

Lost or Damaged Packages

If a parcel arrives damaged or has not arrived within the estimated timeframe for your selected service, email support@doremontcase.com. Include your order number and any useful tracking or damage details.

We will examine the shipment record and, where needed, work with the carrier or fulfillment provider to identify an appropriate next step. Product-return conditions are explained in our Return and Refund Policy .

Failed Delivery or Incorrect Address

Customers are responsible for supplying a complete and deliverable shipping address. Contact us if a parcel cannot be delivered or is returned because the address entered at checkout was incomplete or incorrect.

Where another delivery can be arranged, we will explain the available instructions. Additional shipping charges may apply to reshipments caused by incorrect or incomplete customer-provided details.

If you discover an address mistake after ordering, let us know promptly. Address changes cannot be guaranteed once preparation or shipment is underway.