Privacy Policy

Last Updated: October 6, 2026

This Privacy Policy describes the handling of personal information when you browse doremontcase.com (the “Site”), shop for our phone cases, or contact our team. It covers the information DoremontCase (“we,” “us,” or “our”) receives, the reasons we use it, and your choices.

The business responsible for operating DoremontCase is NEXVORA INNOVATIONS LIMITED. We use Shopify to host our online store and provide the commerce technology that supports browsing, ordering, and checkout.

For matters concerning the collection, processing, use, or disclosure of personal information, this policy takes precedence over any conflicting privacy provision in our Terms of Service.

Please read this notice when using our Site so that you understand our information practices. Visiting the Site does not, by itself, provide consent to optional marketing technologies.

Personal Information We Collect

Personal information refers to information that identifies someone, describes them, or can reasonably be connected to a person or household, as defined by the law that applies.

The information received depends on which services you use and what you choose to share with DoremontCase. Relevant categories include the following:

Contact Information: Your first and last name, email, telephone number, and the billing and delivery addresses supplied for an order or inquiry.

Order and Transaction Information: Records of phone cases you browse, place in your cart, buy, cancel, exchange, or return, together with order references, transaction status, and related purchase details.

Payment-Related Information: Transaction information supplied by payment services, including Shopify Payments when used at checkout. The payment provider handles card processing; our standard checkout does not give us storage of your complete credit or debit card number.

Account Information: Account identifiers, sign-in details handled by the account service, preferences, and saved information when customer accounts are offered and you use one.

Customer Support Information: The contents of messages, contact forms, correspondence, return requests, and documents you voluntarily send when asking us for help.

Device and Usage Information: Technical details such as your IP address, operating system, device and browser type, referring website, pages opened, and interactions during a visit.

Cookies and Similar Technologies: Browser or device information collected through cookies, pixels, tags, and comparable tools for store operation, preference storage, security, measurement, and permitted marketing.

Sources of Personal Information

Personal information can reach us directly, through the technology used on the Site, or through companies supporting your order and our store:

Directly from you: We receive the details entered at checkout, in account features or contact forms, in newsletter subscriptions, and in return, exchange, or refund communications.

Through your Site activity: Website systems may record browsing and device information automatically, including through cookies and measurement technologies, subject to applicable privacy choices.

From our service providers: Shopify and providers supporting payments, delivery, fulfillment, technical support, customer communications, and fraud screening may supply information needed to perform their services.

From marketing partners: Where enabled and legally permitted, advertising or measurement providers may supply campaign and interaction information consistent with your consent and opt-out selections.

How We Use Your Personal Information

Information supports the practical work of operating the store and meeting our responsibilities to customers. Relevant uses include:

Accepting orders and administering payments, fulfillment, deliveries, exchanges, returns, and refunds.
Answering customer questions and helping resolve issues with products or orders.
Running, maintaining, protecting, and improving the store and its features.
Giving customers access to details about purchases and transaction status.
Finding technical faults and checking that shopping functions work as expected.
Investigating suspected fraud, improper account access, unauthorized payments, misuse, or security incidents.
Delivering purchase confirmations, dispatch notices, tracking updates, and other messages needed to service an order.
Providing promotional emails or advertising when allowed by law and your communication preferences.
Keeping necessary commercial records and documenting customer transactions.
Meeting legal obligations, resolving disputes, and applying our store terms and policies.
Safeguarding the legitimate rights, property, and security of customers, DoremontCase, NEXVORA INNOVATIONS LIMITED, and others affected by our operations.

How We Disclose Personal Information

Running an online store involves working with other organizations. We disclose information when needed for their relevant services, your transaction, or another purpose described in this policy.

The recipient categories can include:

Shopify: Store hosting, checkout technology, commerce infrastructure, and associated platform functions.

Payment Providers: Shopify Payments and other checkout providers, as applicable, to authorize transactions, manage payment status, and support refunds.

Fulfillment and Shipping Providers: Order details and delivery information needed to prepare, dispatch, track, and deliver your purchase.

Customer Support and Communication Providers: Systems that support customer correspondence, service requests, transactional email, and other communications.

Analytics and Advertising Providers: Information used to measure visits or campaigns and support advertising, where enabled and consistent with legal requirements.

Security and Fraud Prevention Providers: Information relevant to assessing suspicious activity and protecting the Site and customer transactions.

Government Authorities, Regulators, or Other Parties: Disclosures required by law or legal proceedings, or reasonably necessary to establish or protect rights, safety, and property.

Business Successors or Transaction Parties: Appropriate disclosures when considering or completing a restructuring, acquisition, financing, asset transfer, or comparable business transaction.

The way each provider handles information depends on its role, applicable contracts, and legal responsibilities. An independent provider may also maintain its own privacy notice.

Advertising and Analytics

Cookies, pixels, and similar technologies may help DoremontCase measure visits, remember preferences, monitor performance, and assess permitted advertising. The categories and choices are explained further in our Cookie Policy.

Privacy or cookie controls offered on the Site allow eligible choices according to your location and the services enabled. Advertising disclosures can count as a sale or sharing under some privacy laws.

For the relevant opt-out route, visit Do Not Sell or Share My Personal Information. Browser settings and the advertising controls of platforms such as Google or Meta may provide additional choices when those platforms are used.

Restricting certain cookies can change how optional features work; blocking essential cookies may affect shopping functionality.

Shopify and Shopify-Enhanced Features

Shopify provides the infrastructure behind DoremontCase. It processes information to deliver and protect its commerce services and, where applicable, to improve features available through its platform.

For certain services and purposes, Shopify determines its own handling of information under its privacy terms and applicable law. Its responsibilities can differ from our responsibilities as the merchant.

Read Shopify’s Privacy Policy and its Consumer Privacy Policy for details of those practices and available choices.

Third-Party Websites and Links

Links on the Site may take you to services run by other organizations, including payment, tracking, or other websites relevant to your order.

Those services operate under their own privacy notices, terms, and security practices. Their independent content and data handling are outside the control of DoremontCase and NEXVORA INNOVATIONS LIMITED.

Before entering information on an external website, review its privacy notice and check that you understand who will receive your details.

Children’s Privacy

Our store is intended for a general shopping audience and is not directed at children. We do not use our phone case offering to solicit information specifically from children.

We do not knowingly collect children’s personal information in circumstances prohibited by the law that applies.

If you believe a child has supplied information that should not have been collected, contact us. We will investigate the report and take the steps required in the circumstances.

Security and Retention

We apply reasonable technical, administrative, and organizational safeguards intended to reduce the risk of unauthorized access, misuse, disclosure, alteration, or loss of customer information.

Absolute security cannot be promised. Electronic storage and internet communications carry risks despite protective measures. Our Security Statement provides further information.

We keep information for as long as reasonably needed for the purposes relevant to it, which may include:

Completing orders and keeping transaction records.
Answering service inquiries and maintaining support history.
Maintaining records needed for normal business administration.
Meeting tax, accounting, regulatory, and other legal requirements.
Handling refunds, returns, complaints, disputes, and claims.
Applying and documenting our agreements and store policies.
Investigating fraud and protecting the security of our systems.

There is no single retention period for every record. The information category, purpose, and legal obligations determine how long a record remains necessary.

Your Rights and Choices

The rights available to you depend on your location and the privacy rules that cover the information or processing activity.

Where applicable, you can ask to:

Access information we hold about you.
Correct personal details that are inaccurate.
Delete information eligible for deletion.
Restrict or object to particular processing activities.
Receive certain information in a portable form.
Withdraw consent for processing that depends on it.
Change eligible cookie, marketing, or advertising preferences.
Stop promotional emails using the unsubscribe link in those messages.

Legal exceptions may limit a request, including where records must be retained to complete an order or meet a legal obligation. California-specific information appears in our CCPA Policy.

Use the contact details below to make a privacy request. Access, correction, or deletion requests may require reasonable identity checks; sale or sharing opt-outs do not require identity verification.

We will not treat you unlawfully or discriminate against you because you choose to exercise an applicable privacy right.

International Transfers

Our store relies on international commerce services. As a result, personal information may be processed or stored outside the country or region where you live.

Relevant locations can include countries where NEXVORA INNOVATIONS LIMITED, Shopify, and providers supporting payments, fulfillment, shipping, communications, or other store services carry out their operations.

When a transfer is subject to legally required protections, we use the safeguards required for that transfer. Contact us if you need further information about the handling of your information.

Changes to This Privacy Policy

We may revise this notice when our services, technology, providers, information practices, or applicable obligations change.

The current version will appear here, with the Last Updated date revised to identify the latest update. Additional notice will be provided where required.

You can return to this page whenever you want to review our current privacy practices. Please direct questions or privacy requests to the team using the details below.