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Payment Policy

Last Updated: October 6, 2026

Secure Payment Processing

The DoremontCase checkout uses HTTPS/SSL encryption to help safeguard personal details and payment information while they are transmitted.

Established payment providers, including Shopify Payments where applicable, handle transactions. DoremontCase does not directly store complete credit or debit card numbers.

Accepted Payment Methods

You can use the following payment methods when they are offered for your order at checkout:

  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay

Shopify Payments processes supported card and digital-wallet transactions.

Please refer to checkout for the payment options available to your particular order, device, and payment setup.

Payment Security and PCI Standards

Our e-commerce platform and payment providers handle payment information using systems designed to meet relevant card-security requirements, including the Payment Card Industry Data Security Standard (PCI DSS), where applicable.

The payment provider responsible for your transaction processes sensitive credentials under its own security procedures and standards.

Through our ordinary checkout process, DoremontCase does not directly receive or retain your full card number.

Payment Authorization

When you place an order and provide payment, you confirm the following:

  • You have permission to use the payment method you selected.
  • Your billing details and payment information are complete and correct.
  • You permit the relevant payment service to process this purchase.
  • You acknowledge that unsuccessful or declined authorization may prevent completion of the order.

Your bank, card issuer, Shopify Payments, or another relevant payment provider may require checks before authorizing the payment.

Currency

Unless we expressly state otherwise, DoremontCase prices and charges are in U.S. Dollars (USD).

Checkout calculates or shows any applicable taxes and other required charges before you finish purchasing.

You can also review the available delivery options and their prices during checkout, before submitting payment.

If your card or payment account is denominated in another currency, the issuer or payment provider may convert the amount using its own exchange rate and may charge additional fees. These rates and fees are set by that institution; DoremontCase does not determine them.

Fraud Prevention and Order Verification

We may carry out payment verification and fraud checks to help protect both customers and the store against unauthorized purchases.

An order may be reviewed, held, refused, or canceled when there are reasonable signs of unauthorized use, fraud, suspicious behavior, or other high-risk activity.

Further details or verification may sometimes be needed before processing can continue. If we cancel an order after successfully collecting payment, the relevant amount is returned to the original payment method.

Payment Issues

If a transaction fails or is declined, check the details entered at checkout and confirm that your payment method is permitted to make the purchase.

Authorization decisions may depend on your issuer, bank, Shopify Payments, or another service involved in processing the payment.

For continuing difficulties with our checkout, please contact our support team. We can assist with store-related issues and help identify the appropriate next step.

Refunds

We send approved refunds back to the payment method originally used for the order.

After we process a refund, the issuer, bank, or payment service may need additional time before the funds appear in your account.

Our Return and Refund Policy explains return eligibility, the refund procedure, and the applicable processing timelines in full.

Privacy

Our Privacy Policy describes how we handle personal and payment-related information. The provider processing your payment also applies its own relevant privacy practices.

We may share information with payment processors, fraud-prevention partners, and other service providers as reasonably needed to complete transactions, address unauthorized activity, meet legal obligations, and run the store.

Read the Privacy Policy for more detail on the information DoremontCase collects and how that information is used and handled.

Contact Information

Store Name: DoremontCase

Company Name: NEXVORA INNOVATIONS LIMITED

Company Number: 80415712

Company Address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, 999077, Hong Kong

Email: support@doremontcase.com

Phone Number: +1 917 914 7217

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM–6:00 PM, Eastern Time (EST/EDT)
Saturday and Sunday: Closed

Response Time: We generally reply within 24–48 hours on business days.